PERSONALISED INFORMATION FOR BETTER DECISION MAKING WITH SELF CARE SUITE

VizuaMatix developed a solution that would allow subscribers not only to access all information with the tap of a screen, but would also allow them to compare and select the product or service that best fits their needs as well as wallet.

Our Quote

Client's Quote

Problem Definition

Quick access to mobile service and product information plus self-care functionality are key in customer experience today. A telecommunications giant locally identified that their subscribers encountered challenges in searching for information on products and services offered by the operator. This hindered their ability to make informed purchase decisions. The impacts included higher customer dissatisfaction, increased customer services costs, and loss of potential revenue.

How We Approached?

VizuaMatix developed a solution that would allow subscribers not only to access all information with the tap of a screen, but would also allow them to compare and select the product or service that best fits their needs as well as wallet.

Solution

Our feature-rich mobile & web selfcare suite enabled the client to provide personalised, real-time information for the subscribers while also reducing the cost of customer service. The selfcare suite empowered the subscribers in making hassle-free, better-informed purchasing decisions without the aid of a customer service agent. This resulted in increased revenue for the client operator, and equally in increased customer satisfaction and thereby higher customer loyalty.

Key Value Delivered

Cost Savings, Customer Satisfaction

A leading telco in Sri Lanka